Returns & Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines to ensure a smooth and efficient process:
Damaged or Faulty Goods
If your order arrives damaged or faulty, please inform us within 2 working days of receiving your goods. All packages should be carefully checked upon delivery for any signs of damage or leakage before you sign for them. Once signed for, Flocking Ltd cannot accept liability for any damage or missing items unless a thorough inspection is conducted at the time of delivery.
To assist with returns, please provide clear photographic evidence of any damage or defects, and notify us within 2 working days. We will arrange for a repair or replacement, as appropriate, at no extra cost to you.
Missing Items
If your order is missing items, please inform us within 24 hours of receipt. Any missing products must be reported promptly, or we cannot accept responsibility for them. Retain all packaging and documentation for inspection.
Returns Policy
In accordance with the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order and return the item within 7 working days from the day after receiving your goods. To qualify for a refund, all returned items must be in as-new, unused condition, and returned at your own expense.
Upon receiving the returned item, we will issue a refund for the full value of the goods, excluding any postage and handling fees incurred by you. We reserve the right to refuse returns if the item is not in a resaleable condition. The item must be returned with all relevant sale documentation.
How to Return Items
All returns should be sent to the following address:
Flocking Ltd
Unit 1, Heanor Gate Road,
Heanor Industrial Estate,
Heanor, Derbyshire
DE75 7RJ
We recommend using a signed-for courier service when returning items, as this ensures that both you and we have proof of delivery. If you are sending goods back, please retain your proof of postage and any tracking information.
Exchanges and Refunds
If you require an exchange or a refund, we will process this as soon as we receive your returned item. Refunds will be issued to the original payment method unless otherwise agreed. If your return does not meet the criteria listed, we may charge a restocking fee or refuse the return.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines to ensure a smooth and efficient process:
Damaged or Faulty Goods
If your order arrives damaged or faulty, please inform us within 2 working days of receiving your goods. All packages should be carefully checked upon delivery for any signs of damage or leakage before you sign for them. Once signed for, Flocking Ltd cannot accept liability for any damage or missing items unless a thorough inspection is conducted at the time of delivery.
To assist with returns, please provide clear photographic evidence of any damage or defects, and notify us within 2 working days. We will arrange for a repair or replacement, as appropriate, at no extra cost to you.
Missing Items
If your order is missing items, please inform us within 24 hours of receipt. Any missing products must be reported promptly, or we cannot accept responsibility for them. Retain all packaging and documentation for inspection.
Returns Policy
In accordance with the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order and return the item within 7 working days from the day after receiving your goods. To qualify for a refund, all returned items must be in as-new, unused condition, and returned at your own expense.
Upon receiving the returned item, we will issue a refund for the full value of the goods, excluding any postage and handling fees incurred by you. We reserve the right to refuse returns if the item is not in a resaleable condition. The item must be returned with all relevant sale documentation.
How to Return Items
All returns should be sent to the following address:
Flocking Ltd
Unit 1, Heanor Gate Road,
Heanor Industrial Estate,
Heanor, Derbyshire
DE75 7RJ
We recommend using a signed-for courier service when returning items, as this ensures that both you and we have proof of delivery. If you are sending goods back, please retain your proof of postage and any tracking information.
Exchanges and Refunds
If you require an exchange or a refund, we will process this as soon as we receive your returned item. Refunds will be issued to the original payment method unless otherwise agreed. If your return does not meet the criteria listed, we may charge a restocking fee or refuse the return.
